· Cocoa Ingredients: During the summer months we do use insulation totes or thermal protection liners to guarantee chocolate and heat sensitive items that are shipped don’t melt. For heat-sensitive products (i.e chocolate chips, cocoa butter), we may ship Monday, Tuesday & Wednesday only to ensure freshness of product. We avoid the risk of our product sitting in the post office over the weekend, especially in the summertime.
· All Products:
o Most of our orders are processed within 1-3 business days of the day of purchase.
o We use United States Postal Service (2-4 days shipping Services)
o Shipping may be delayed protecting your products. If necessary, we will hold your order in to avoid additional transit time over the weekend.
o Please contact us with questions before your purchase to ensure satisfaction.
· Cocoa Ingredients: Carvalho Naturals will make all the best to ensure the service and delivery of your order is of the outmost quality.We cannot accept returns or offer refunds of our chocolate, cocoa and cacao products due to current food regulations and standards (FDA, HACCP) where there are considerations for temperature, sanitation and tampering of sensitive materials. To protect consumers’ safety, we do not (and cannot) re-sell returned products nor place them back into our inventory.
· Wooden products: Carvalho Naturals will not accept any returns on open packaging. We will only accept returns within 14 days from purchase in its original unopened/ unaltered Carvalho Naturals factory packaging. The customer assumes all return shipping fees.
· All products: Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented and that you always read labels, warning, and directions before using or consuming a product.
Statements made about our food products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or health condition.
For more help with shipping and/or returns please send us an email at [email protected]